First it was packages and mail deliveries, now Marylanders tell WBAL-TV 11 News they're facing another problem related to the post office: The receipt and payment of their bills.
Some Maryland residents say they have long run out of patience with the backlog of mail and packages being handled by the U.S. Postal Service, but still wonder when holiday presents and other items they ordered will be delivered.
The Postal Service says its employees are doing everything they can to get the mail and those packages delivered, but a 78-year-old Dundalk woman said she is extremely frustrated. She declined an interview because she's afraid of the words she might use.
The loading dock at the Dundalk post office is busy as workers move packages from bins to trucks. Roxanne Enders was also there at the post office.
“I haven't got mail in the last three days at the house. That's frustrating,” Enders said.
She was also there in November to get mail she said had not been delivered in weeks.
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“And two of my bills were up here and I said, ‘How long they been up here?’ They couldn't tell me,” Enders said.
The 78-year-old Dundalk woman, who did not want to give her name, told 11 News that on Dec. 16, she gave nine bills with more than $2,000 in payments to a postal carrier. Her credit card and other companies have not received them. She's worried about losing her medical insurance for non-payment.
Over the past several weeks, 11 News has shown the backlog at postal centers, packages sitting on the floor inside the main post office and trucks outside.
An important letter from downtown Baltimore worried Dean Perseghin.
“We were expecting mail coming from Charles Street. It was put in the mailbox on the 10th and we didn't receive it till after the [holiday],” Perseghin said.
A former Maryland resident showed how he tracked a three-day priority package he sent from Massachusetts. On Dec. 8, it went to a network distribution center in that state then to a postal facility in District Heights, Maryland. The next notice: “In transit. Your package will arrive late.” It took 21 days for it to get to Pikesville. Read more at WBAL