Administrative & Customer Service Rock Star


RemSource is a company that supports small businesses and non profits with administrative & customer service functions. We work from our office as a team handling various tasks for these companies so they can keep growing with our support and assistance!

About the Position

RemSource is a team of administrative & customer service professionals that handle back-office responsibilities and high-level customer service for solo/small businesses. This is not a staffing agency or contractor gig. Think of the way that law firms, accounting firms, marketing firms provide services to multiple companies: we do that with administrative, customer service, and bookkeeping work. Our clients are small businesses that are too big to do it alone, and too small to hire.

This position is ideal for someone who is comfortable being an executive assistant for multiple clients in various industries throughout the day. This means switching gears smoothly and quickly – you may be booking an appointment for a psychiatrist's patient, then answering questions about a lawncare company’s pricing and service area the next, and moving on to scheduling a C-suite meeting for a group of executives.

We are virtual to our clients but work from a comfortable and lively central office in Pikesville which is how we best function as a team. This way, we have clear in-person communication and cooperation, are always open to learning Best Practices from each other, and it keeps the energy level high so we can offer our customers the best experience possible!

A typical day includes the following types of responsibilities:
- Telephone and email customer service: answering and making phone calls/emails to customers and knowing how to respond to questions about each company’s services (e.g. services provided, pricing, service area, customer accounts, billing, other FAQ’s…)
- Executive level scheduling and calendar management: following guidelines for each client’s scheduling preferences and protocols for hierarchy of importance for types of meetings (sales, prospects, current customers, etc…) to independently manage their C-level calendars. Also included in this may be associated tasks such as gathering all required information from the meeting attendees, confirming appointments in advance, making sure we have all paperwork ready prior to meetings and the meeting location booked.
- Tasks specific to each client’s back-office needs. Examples may be working within various CRMs and databases, booking sales orders and processing payments, qualifying leads to determine if they are a good fit for the client’s services, completing paperwork, and more.

The ideal candidate has the following qualifications:
- At least 3 years as administrative assistant, executive assistant, office manager, or customer service representative
- Experience working in a small business
- Detail-oriented and conscientious

Our team would like to hire an experienced executive assistant as soon as possible, so don’t hesitate to reach out! We are small but mighty and are on the hunt for a positive, proactive professional that is energized by getting stuff done and giving every single person we interact with a WOW experience.

If you would like to discuss this position, please cell or email Azi Rosenblum at 443-854-2172 / arosenblum@remsource.com and send us your resume to have on file. We are a small but mighty team and are on the hunt for a positive, proactive professional that is energized by getting stuff done and giving every single person we interact with a WOW experience.

Location: Pikesville (in The Eruv), MD
Salary: $15.00 - $25.00

For More Information, please contact Azi Rosenblum at 4438542172 or arosenblum@remsource.com