The number of new unemployment claims hovered in the 30,000s for the second week in a row.

A total of 33,378 new claims were filed for the week of July 18.

The Maryland Department of Labor reports unemployment claims by type: regular or pandemic related assistance (PUA and PEUC). There were 16,389 regular claims and 16,989 PUA and PEUC claims.

The DOL said there was an average of 2,592 new unemployment claims per week in Maryland between Dec. 28, 2019, and March 7.

Laid off in March, Steve Prestianni said it has been a long road to get a response about his unemployment claim.

"If I have benefits, great. If I don't, fine," Prestianni said.

But then the Maryland Department of Labor launched its BEACON mobile app.

"I got newfound hope," Prestianni said.

He had no trouble using the app until he noticed something wrong.

"I'm looking around, excited, and I'm like, hold on a second. I haven't received any benefits. Something wasn't right. So I went back to the home profile page, and it said, 'Welcome, Linda,'" Prestianni said. "It freaked me out. My immediate thought was, 'I better get off this site right now.'"

The 11 News I-Team contacted the DOL, which said it is now looking into the situation.

"It's a little unnerving to think of looking at somebody else's profile. Who is looking at my profile?" Prestianni said. "It was kind of crazy to notice that and I felt bad for the person."

The DOL sent 11 News a statement Thursday afternoon, saying: "These two claimants have the same user ID, but one used lowercase letters and the other used uppercase letters. One of the claimants mistakenly used the opposite case while resetting his password and the two claimants had the exact same security question answers."

The DOL said its vendor will go through the system to search for similar accounts to avoid this "extremely improbable situation."

Meanwhile, other Marylanders are still complaining about frozen benefits caused by an identity theft and unemployment fraud investigation involving out-of-state claims. Some people said they have legitimate claims, and they report getting additional documents for review.

"I've submitted all necessary documents several times, thousands of calls each day, no concrete answers from unemployment," said Robb Mellema.

A DOL spokeswoman told the I-Team, "We have a dedicated and expanded team working as quickly as possible to manually verify the documents, which is resulting in hundreds of out-of-state claims being verified and reinstated each day."

But in-state residents said they are also feeling the impact, including Mellema, who can't touch $9,000 in benefits. Read more at WBALTV