Collections Specialist

Northwest Environmental

Northwest Environmental is a nationwide trash and recycling consulting firm servicing over 300,000 units, including hundreds of senior care facilities, apartment complexes and Fortune 500 companies. NWE has earned a reputation as an industry-leading waste management company. Our consulting expertise stems from our own extensive hauling and recycling operations based in the Baltimore/Washington D.C. area. At NWE, we don’t just manage your waste portfolio or arrange dumpster rentals. We are constantly looking for ways to save your business money and enhance sustainability.

About the Position

Northwest Environmental, a nationwide commercial waste service provider, is seeking a results-driven Collections Specialist with excellent interpersonal skills to join our team. At NWE we pride ourselves on offering a workplace that employees love coming to. We are looking for a super star Collections Specialist to join our amazing team. The ideal candidate will possess: Attention to detail, exceptional email writing skills and a great work ethic, as well as at least 1 year of commercial collections experience. This is an onsite position.

Reviewing open accounts to identify overdue payments.
Making outbound collection calls and emails in a professional manner while keeping and improving customer relations.
Resolving client-billing problems and accounts receivable delinquency.
Applying good customer service in a timely manner.
Process customer payments in accordance with payment due dates.
Identify issues attributing to account delinquency and discuss them with management.
Provide timely follow-up on payment arrangements.
Update account status records and collection efforts with management.
Communication with customers to encourage payment of delinquent accounts.

Experience and Skills:
The ideal candidate for this position will have a minimum of 1 year of commercial or corporate collections experience including interaction with a large customer base.
Strong communication, problem solving, and analytical skills.
Ability to work independently and to adapt to a fast changing environment.
Proficiency in Microsoft Office Suite, specifically, Outlook, Excel, and Word.
Must have attention to detail with an eye for accuracy.
Creative, self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency.
QuickBooks or accounting software experience is preferred but not required.

Full-Time Position Monday-Friday 9:00-5:00

Location: Baltimore, MD

For More Information, please contact Adina Jaffee at 4104863274 or adina@nwenv.com