Help Desk Associate

The Associated- Jewish Federation of Baltimore

About the Position

The Associated is looking for a customer service-oriented Help Desk Associate to join our IT Team. In this position, you will be responsible for providing technical support to The Associated and its system-agencies.

In this role, you will:

Serve as the first point of contact for users seeking technical assistance
Perform troubleshooting and determine the best solution
Direct unresolved issues to the next level of support personnel
Record events, issues, and their resolution in a ticketing system
Monitor equipment inventory and prepare equipment for distribution to users
Identify and suggest possible improvements
Support the department with organizational project and initiatives.

You’ll be successful in this role, if:

You are a problem solver
You take ownership of issues and want to make sure tasks are done correctly
You can work across multiple agencies, departments, and teams
You understand technical issues and can explain its solution to non-technical end users.
You are not only around to resolve issues, but also provide an amazing customer experience

What we're looking for:

One to three years’ experience providing technical troubleshooting or proven technical ability
Strong knowledge of computer systems, PC repair and general network management
Effective time management including ability to multi-task, organize and prioritize
Experience in Office 365 administration
Remote support experience
Understanding of information security within systems
Strong drive to provide excellent customer service
Bachelor’s degree preferred.
Ability to work primary on-site during normal business hours with on-call availability

Why You’ll Love Working Here:

We offer a work environment that supports professional development and collaboration. We offer a comprehensive benefits package and make work/life balance a priority offering generous vacation/sick time and parental leave.

Salary range is approximately $45,900-$50,500. Salary will be based on qualifications, skills, and experience.

to apply email your resume to: submitconfidentialresumeinbox@gmail.com

Location: Baltimore, MD

For More Information, please contact submitconfidentialresumeinbox@gmail.com